MB-910: Microsoft Certified Dynamics 365 Fundamentals Study Guide with Practice Questions and Labs: 1st Edition - 2024

MB-910 - Microsoft Certified Dynamics 365 Fundamentals (CRM) - Study Guide with Practice Questions and Labs – 1st Edition About the Author Nouman Ahmed Khan AWS/Azure/GCP-Architect, CCDE, CCIEx5 (R& S, SP, Security, DC, Wireless), CISSP, CISA, CISM, CRISC, ISO27K-LA is a Solution Architect working with a global telecommunication provider. He works with enterprises, mega-projects, and service providers to help them select the best-fit technology solutions. He also works as a consultant to understand customer business processes and helps select an appropriate technology strategy to support business goals. He has more than eighteen years of experience working with global clients. MASTER THE MICROSOFT CERTIFIED DYNAMICS 365 FUNDAMENTALS (CRM) EXAM IN 7 DAYS! Key features: This course for IT professionals focuses on developing the critical thinking and decision-making skills necessary to succeed at the Microsoft Certified Dynamics 365 Fundamentals (CRM) level. The book includes: - Content that covers a complete exam blueprint - Practice Questions. - Mind maps - Hands-on practice labs. - Real-world examples - Exam tips. Book Description: This comprehensive guide to Microsoft Certified Dynamics 365 Fundamentals (CRM) is designed for individuals who want to understand how businesses use Microsoft Dynamics 365 to manage customer interactions and relationships. What you will learn: Explore Customer Insights – Journeys Describe Customer Insights - Data Explore Sales Describe Sales capabilities and related apps Explore Customer Service Describe Customer Service capabilities and related apps Explore Field Service Describe capabilities related to Field Service Describe the foundations of customer engagement apps Describe shared activities and integration options in customer engagement apps Who is this book for? This latest Microsoft Certified Dynamics 365 Fundamentals (CRM) Exam Prep Specialization consists of different objectives that will act as a bedrock of fundamental knowledge to prepare you for the MB-910 certification exam. The content of this program is tightly aligned to the MB-910 exam objective domains. User Profile Individuals with an interest in learning about Dynamics 365 CRM Professionals seeking to enhance their customer engagement skills Those considering the MB-910 certification exam Domains Covered: Describe Dynamics 365 Customer Insights (15-20%) Describe Dynamics 365 Sales (20-25%) Describe Dynamics 365 Customer Service (20-25%) Describe Dynamics 365 Field Service (15-20%) Explore the core capabilities of customer engagement apps in Dynamics 365 (15-20%) Table of Contents: Course Introduction Chapter 01: Introduction to Cloud Computing Chapter 02: Overview of Microsoft 365 Chapter 03: Core Capabilities of Microsoft Dynamics 365 Customer Engagement Apps Chapter 04: Fundamentals of Microsoft Dynamics 365 Sales Chapter 05: Explore the Fundamentals of Microsoft Dynamics 365 Customer Insights Chapter 06: Dynamics 365 Customer Service Chapter 07: Explore the Fundamentals of Microsoft Dynamics 365 Field Service