High Tech - High Touch - The Sakra Way…

High-Tech High-Touch explores one of the most complex and consequential transformations in modern healthcare: the migration from one Hospital Information System (HIS) to another in a live hospital environment. Drawing from first-hand experience, this book offers a practical, end-to-end roadmap for healthcare administrators, IT professionals, clinicians, and policymakers tasked with navigating high-stakes digital change. It goes beyond software and systems to examine the strategic planning, stakeholder engagement, data migration, testing, training, and change management required to ensure continuity of care and operational stability. What sets this book apart is its balanced focus on both technology and people. Through real-world insights and evidence-based practices, it highlights how leadership, communication, and organizational readiness are as critical to success as technical execution. Whether you are leading an HIS transition, preparing for a broader digital transformation, or seeking to understand the realities of healthcare IT implementation, High-Tech High-Touch delivers practical wisdom for managing change without compromising patient care. A Smart Hospital is not defined by the number of digital tools, connected devices, or AI applications it deploys. Instead, it is defined by how intelligently and seamlessly these components work together to improve patient outcomes, clinician experience, operational efficiency, and long-term sustainability. At the core of any truly Smart Hospital lies a foundational principle: the Hospital Information System (HIS) must be the first step and the digital spine of the organisation.