AI@Work: How Artificial Intelligence Is Changing the Way We Work

This book explores the impact of artificial intelligence on the workplace, human performance, and learning and development. AI is all around us. It has become an everyday thing. It helps us, it frustrates us and sometimes it makes us laugh. It impacts how we work, where we work and what we do at work. After years of “the robots are coming,” the bots have arrived. It’s hard these days to talk to a human in customer service. Barriers to entry kept AI at bay for decades, then it all changed. Google knew your birthday and Alexa and Siri were making recommendations for songs to listen to and recipes for dinner. AI and workplace disruption has only begun. Society hasn’t really felt the impact of this technology yet. Not like it will in the next few decades. Disruption of this magnitude will shake up how we work, learn and play on every level. It’s time to start thinking and planning for a new way of life. Let’s not get caught in the same traps we did when the Internet opened up data, privacy and a hole other can of worms. AI will be bigger, more impactful and disrupt our lives even more quickly than the Internet did. Terms like deep learning, machine learning, big data, and little data are part of everyday conversations. The engineering of AI has begun. Now is the time to ask questions. What do we want AI to do? How can it help people? How might it hurt people? How will it reframe business processes? AI took a long time coming but now that it is here, it demands our attention and respect. Because without our respect, humanity is in trouble. This technology is powerful. More powerful than any other we’ve ever known. Learn to: Recognize AI in unexpected places. Appreciate the need for an Agile Workplace Explore how entire industries can disappear Investigate, Intangible Assets, RPA and Uncoded Bias Identify jobs that will disappear Understand new jobs might be created Examine the vital role of L&D on the impact of AI in the workplace